Ritzobet Privacy Policy — How Your Information Is Protected

1Introduction & General Overview

Welcome to Ritzobet. We understand that sharing personal information online requires trust. That's why we want to be fully transparent — what information we collect, why we collect it, and how securely we keep it.

This Privacy Policy applies to the ritzobet.id website and mobile app operated by Ritzobet. "We", "Ritzobet", or "Platform" refers to ritzobet.id and all associated services. "You" or "User" refers to any visitor, registered or unregistered, on the site.

Our Privacy Policy is built in accordance with international data protection standards. Protecting your personal information is our ethical responsibility, and we are committed to upholding it.

2What Information Is Collected

Ritzobet collects two types of information — what you provide directly, and what is recorded automatically while you use the platform.

Information you provide directly:

• Full name & date of birth — collected at the time of account registration
• Mobile number & email address — for communication and verification
• National ID or passport number — collected during KYC verification
• Mobile banking account number (bKash, Nagad, Rocket) — for transactions
• Address & district — optional, required for certain promotions

What is recorded automatically:

• IP address and device type (mobile/desktop/tablet)
• Browser type & operating system version
• Time spent on the site and pages visited
• Login time & logout time
• Detailed records of betting history & transactions
• Cookies & Local Storage Data

3Why Information Is Collected

Ritzobet collects data only for specific, necessary purposes. Collecting excessive or unnecessary information is against our policy.

4Data Retention & Security Measures

Ritzobet uses industry-leading technology to keep your data secure. Our servers are hosted in internationally recognized, secure data centers.

• 256-Bit SSL Encryption: All data transfers are conducted through encrypted channels.
• Firewall Protection: Multiple layers of firewall are active to prevent unauthorized access.
• Two-Factor Authentication (2FA): OTP verification is mandatory when logging into your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Restricted Staff Access: Only authorized personnel can access your information.

Your data is retained for as long as your account remains active. After closure, it may be kept for up to 5 years as required by law, after which it is securely deleted.

5Data Sharing Policy

Ritzobet does not sell, rent, or exchange your personal information to any third party. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the information required to verify transactions is shared with bKash, Nagad, or Rocket.
• Law Enforcement: We may be required to provide information under a court order or valid government request.
• KYC Verification Services: Trusted third-party services may be used to verify your identity.
• Fraud Prevention: Suspicious activity may be reported to the relevant authorities.

Outside of these cases, Ritzobet will not disclose your information under any circumstances. All partner organizations are required to adhere to the same privacy standards.

6Cookie Policy & Tracking

The Ritzobet website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Required to maintain login sessions, ensure security, and support core functionality — these cannot be disabled.
• Performance Cookies: To analyze which sections of the site are used most — you may opt out.
• Preference Cookies: To remember your preferred language and settings — optional.
• Marketing Cookies: For showing personalized offers — subject to your consent.

Cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

7Your Rights & Controls

As a Ritzobet user, you have several important rights over your own data. We respect these rights and are here to help you exercise them.

• Right to Know: To find out what data we hold about you and why, please contact our support team.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Deletion: After account closure, you may request deletion of your data — unless retention is required by law.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Data Portability: You may request a copy of your own personal data.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our customer support. We will respond to your request within 30 days.

8Protection of Minors' Data

Ritzobet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store personal information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a user under 18 will be closed immediately.
• All data associated with that account will be immediately deleted from the system.
• Parents may submit a request to restrict their child's account.

9Privacy Policy Updates

Ritzobet may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified via SMS or email.

• Minor linguistic updates may be made without a separate notice.
• Continued use of the site after any policy change will be considered acceptance of the updated policy.
• If you object to any changes, you have the right to close your account.

10Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the platform
• Response time: usually within 24 hours

Upon receiving your complaint, we will investigate and respond within 7 business days. If the issue remains unresolved, you have the right to escalate it to the relevant regulatory authority.